Privacy Policy

Last Updated: June 2026

Bridge Street Veterinary Hospital (“we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information you provide through our website, www.vetsonbridge.ca.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or communicate with us online.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Pet information
Appointment request details
Information submitted through contact forms
Any other information you choose to provide

We may also collect limited technical information automatically when you visit our website, including:

IP address
Browser type
Device information
Pages visited
Website usage data

This information helps us improve our website and better serve our clients.

How We Use Your Information

We may use your information to:

Respond to inquiries and requests
Schedule and manage appointments
Communicate regarding veterinary services
Improve our website and client experience
Monitor website performance and usage trends
Comply with legal and regulatory requirements

We will only collect and use personal information for purposes that are reasonable and necessary to provide our services.

Appointment Requests and Contact Forms

Information submitted through our appointment request and contact forms is used solely to respond to your inquiry, schedule appointments, and provide veterinary services.

Submitting a form does not guarantee an appointment. A member of our team will contact you to confirm appointment availability.

Third-Party Service Providers

We may use trusted third-party service providers to support our operations and client services.

These providers may include:

Website hosting providers
Analytics services such as Google Analytics
Online appointment scheduling platforms
Veterinary practice management software providers
Communication and email service providers

As our online services evolve, additional third-party providers may be used to facilitate appointment scheduling and client communication. These providers are expected to maintain appropriate privacy and security standards.

Google Analytics

Our website uses Google Analytics to help us understand how visitors interact with our website.

Google Analytics collects information such as pages visited, time spent on the website, and general geographic location based on IP address. This information is aggregated and does not identify individual visitors.

You may learn more about Google’s privacy practices by visiting Google’s Privacy Policy.

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the user experience.

Most web browsers allow you to control or disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate or incomplete, subject to applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Bridge Street Veterinary Hospital

Website: www.vetsonbridge.ca

Email: welovepets@vetsonbridge.ca